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Our Business

How and where we run our steel and mining business.

Our progress

This year saw important progress across our business, where we continued to meet the needs of all our stakeholders.

Action 2020

Action 2020 is ArcelorMittal's commitment to structurally improving profitability and cash flow generation.

Governance

Good corporate governance is about compliance, continuous stakeholder dialogue and being a good corporate citizen.

Fact book

Details of our steel and mining operations, financials, production facilities and shareholder information.

We have a mindset that looks at the community as a long term partner. Having active and engaged stakeholders in our communities is really critical to our success, and we need to be a strong corporate citizen, building and leveraging partnerhships to return value to those stakeholders.
We've realised that what needs to be core to our community engagement strategy is building resilience in our communities - bringing in more economic drivers, building capacity for conservation efforts, STEM education. And we need to work with our partners so that we are not the sole providers. We don't have all the answers about how to tackle community need. It's great to have other partners involved.

Bill Steers General manager, communications and corporate responsibility in the NAFTA region

You can hear more about how we're creating shared value with the communities in which we work in this video

Our business will only be resilient and successful if the communities around us also thrive. By listening to our stakeholders and understanding the impacts our business has on those around us – both positive and negative – we are working proactively with communities to ensure that we’re a welcomed, positive presence. Our aim is to bring long-term, measurable benefits to communities and at the same time ensure we have a social licence to operate. It is this combination that enables our business to focus on achieving our Action 2020 strategy, which in turn prepares us to enhance the value we create for society in the decades to come.

Supporting resilient and thriving communities

How our business creates shared value

Many people share in the success of our business. In 2016, we employed over 198,000 people directly, and over 43,000 contractors (full time equivalent) many of them in highly skilled jobs, and in communities where other employment opportunities are scarce. Thousands of businesses are supported in our supply chains, on which we spent over US$41 billion through our procurement of goods and services in 2016. We also paid US$741 million to governments in income and local taxes, supporting public spending and economic growth.

We publish more information about our local economic contributions in our country sustainability reports – see the report from ArcelorMittal Poland as an example, and we will continue to improve this reporting at local level in 2017.

Driving local economic development

To support economic development in the countries where we operate, we have established a number of local supplier initiatives, including the Integrated Program for Supplier Development and Qualification in Brazil, the Minority and Women Business Enterprises Programme in the US and the Enterprise and Supplier Development Programme in South Africa.

Award-winning supply chain diversity in US

General Motors presented ArcelorMittal USA with a top diversity award in 2016 for promoting businesses owned by minorities, women and veterans in our supply chain. Diversity in the supply chain creates long-term shared value for ArcelorMittal and its...

Enterprise and supplier development in SA

ArcelorMittal South Africa (AMSA) almost doubled the number of emerging businesses registered on its database, launched a business incubation hub, spent R6.4 million on enterprise development and R10 million on supplier development programmes.

Recognising stakeholder concerns in Liberia

In a volatile commodities market in which prices for iron ore in particular have fluctuated considerably, meeting stakeholder expectations can be...

Listening and responding to community needs

Our economic contributions are significant – but we know that they are not enough on their own. We can only continue to create value if we retain the trust and support of community stakeholders. We have been working alongside communities for many years, and we know the importance of open and honest communication. We continue to build relationships with community members which encourage dialogue, so that we can understand in detail what our impacts are, including when those impacts are negative and give rise to legitimate grievances – for example about the emissions from our steel plants.

That way we can adapt, prevent issues from arising where possible, and respond to those which have escalated.

In 2015, we issued new community grievance mechanism guidelines to improve this process, and in 2017 we will continue to advance wider adoption of these guidelines to ensure we are providing our stakeholders with effective channels of remediation.

Community Liaison Committee in Canada

Dofasco has created a blueprint for stakeholder relations.

We believe a good example of how to encourage dialogue with community stakeholders is provided by our colleagues in Dofasco (Canada), who have established a Community Liaison Committee. This is a regular forum run by ArcelorMittal with oversight from the Ministry of the Environment and Climate Change, open to stakeholders from education, industry, business and non-governmental organisations. The model has been shared between peers across the business and is now being replicated in Spain, Ukraine, Romania, Kazakhstan and Bosnia & Herzegovina.

Investing in communities

By understanding communities' views and needs, we can work in partnership to maximise our positive impacts as well as to minimise areas of concern. We build these partnerships in many different ways, because every community in which we operate is unique. Our contribution can range from long-term, multi-stakeholder engagements for shared value, such as the Sustain our Great Lakes partnership, to joint initiatives supporting education in science, technology, engineering and maths (STEM) – described in Outcome 9. These initiatives are reported in each of our country sustainability reports. At corporate level we are undertaking a review of our data systems to ensure the integrity of our reporting across the company, and whilst this is ongoing, we are not reporting a consolidated figure on our community investments.

CSR Award for Maxico

ArcelorMittal Mexico was presented with two CSR awards for its community work in November 2016. One was in recognition for a long-standing community development project run in partnership with ChildFund Mexico.

Inspiring, and inspired by, employees

Our employees are members of the community as well as being part of ArcelorMittal, so it is not surprising that our investment in the community and our relations with community stakeholders are important to them. Our external reputation survey in the US last year highlighted what a key factor community relations are to the way employees feel about the company.

8: Active and welcomed member of the community