Measuring social impact
Social outcomes tend to be the result of many local factors and so for a global organisation, measuring impact at a global level will inevitably leave out much of the story. We want to develop a way to measure our impacts at country level. In 2016 we asked local operations to complete a dashboard assessment for outcome 10, prompting local management to consider the links between the social impacts of their operations, the profit they generate and their social licence to operate. In South Africa we have measured our social impacts in a standalone report since 2014 (the Factor report). In most countries, however, we do not yet measure social impact across the board, but in Poland, France, the US.and Canada we have begun to do so in our country-level sustainable development reports. We are now in the process of drafting a global framework to align future social impact studies with the 10 SD outcomes we want to achieve.